Job Description

Our client is based in the Durham area and is looking for someone to join their existing team on a temporary basis, pending potential move to permanent. This is a fantastic opportunity for someone looking to work within the public sector.

Our client deals with the central functions of a Government Department and your role will be to liaise between calls taken on the IT Service Desk and the Engineers who will take forward cases that are not resolved at First Line Support level. You will also undertake various administrative duties that sit with the position. These will include, but not be limited to:

- Distributing Requirements across a team of IT Engineers
- Ensuring relevant Paperwork and Data Systems are accurately maintained
- Updating Diary of Engineers
- Ability to assess complexity of cases to allocate realistic appointment times
- Call Handling
- Learning and Using Internal Systems to undertake role duties


This role is on a temporary basis working 37.5 hours a week. The pay rate will be £10.79p/h.

The successful candidate should ideally have a proven track record in IT Service Desk work, and be confident in their ability to learn new systems quickly to make decisions on time required for resolution. They should also have excellent communication skills and be well organised as well as being able to use their own initiative.

This position will require the candidate to hold a current DBS. A DBS that is on the update system can be accepted otherwise you would need to apply for one through Brook Street when offered the role.

If you are interested in this position, please apply below.


Please note, ALL short-listed candidates will need to attend our office in Framwellgate Moor, Durham for the first stage interview, where you will need to provide your ID and Eligibility documents.