Job Description

Are you looking for an IT Helpdesk role?
Do you have previous experience in providing IT support (Level 1 and 2) in a fast paced, dynamic corporate environment?
Then this could be the perfect opportunity for you!

I am working with an IT company who are seeking an experienced IT support candidate to join their Service Management Team on a permanent full-time basis. The company's products help secure the networks used by 100 million people in 150 countries and 100,000 business. Your role will be to work as part of the Global Service Management Team and be responsible for providing IT Customers with effective support and assistance across all aspects of the business's IT needs. The salary per annum is between £28,000 to £33,000 dependant on experience.

Some of the day-to-day responsibilities will be;
" Managing through to resolution, Incident and Service Request Tickets in accordance with the company's Incident Management Policy and Process.
" Ensure that Customers are kept fully informed and up to date with the status of their incidents/requests.
" Ensure that all records and documents are completed in an accurate, concise and articulate way including but not limited to Incident and Service Request tickets.
" It is expected that L2 Specialists manage your day to day tasks effectively ensuring that work is completed according to priority and completed within the agreed Service Level Agreements (SLAs).
" Be proactive in assisting the Global Service Management Team in developing and deploying Continuous Improvement Plans for the Team and its processes.
" Actively participate in all regular Global Service Desk meetings and assist in project related activities as required.

For further information on this particular role you can contact me on 01235706100 or send in your CV and I will get back to you.