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IT Support

Job Description

Fancy starting or adding to your IT career ?

Working in central Telford, 37 hours per week Monday to Friday .... then read on ....

Our role is initially a fixed term contract for 6 months with the potential to be offered a permanent role there after.

Initially you will be involved in a group classroom based training programme lasting two weeks. In this time you will be inducted on their systems, the kind of queries you are likely to get & extensively trained to be comfortable to hit the ground pretty much running !

On week 3 you will go live, buddied with an experienced member of staff to hand hold any assistance you may need there after & support your learning whilst on the job.

Reporting to a team leader you will take calls of a 1st line nature from customers that all work for the Group, however predominantly based off site & UK wide.

The role will involve customer services by phone, web chat or email, your aim is to resolve the query in a friendly professional manner. When the query needs to be escalated there are 2nd & 3rd line support teams to refer your customer to.

Our role is a great starting point or development opportunity if you have a genuine love of IT & you have natural flare for customer services.

You may have gained your IT skills from education, a hobby or previous working experiences, however its not enough to be great with IT, you have to be able to communicate easily over the phone & like to support individuals that need your assistance (no experience is necessary as its something you either have, or you don't).

If this sounds like a job for you, we welcome your contact, please ask for Lesley, Rachel or click apply to this ad & we will do all we can to support your application for this fantastic opportunity.

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