Job Description

We are looking for a IT Support Advisor to act as the first point of contact for customers and service providers, for an internet Solutions Company based in Reading.

This role will involve shifts of 4 days 7am-7pm, 4 days off, 4 nights 7pm - 7am, 4 off, and will involve weekends and bank holidays

Key responsibilities:

Answering any customer issues via phone, email and internal ticketing systems.
Acting as the point of calls and liaison between customers and the network team
Providing top level service to customers
Handling issues such as network cabling, racking and de-racking of servers, and rebooting servers and network devices

Key Skills Required:

Experience with Cabling and Network wiring
Knowledge with Windows, Linux and Network Infrastructure (including HyperV, KVM)
Understanding of DNS and Networking
Excellent Communication skills both verbal and written
Ability to learn and pick up new skills in a fast paced environment

This role would also be suitable for a Computer Science Graduate who has had a focus on Networking and Infrastructure support with great communication skills.

The company are a leading company offering customer's solutions such as Web Hosting, Domain Name Registration and online marketing solutions. Based in Reading, offering attractive working hours, a generous holiday allowance, free parking, and healthcare scheme, cycle to work, childcare vouchers, pension, and vibrant social calendar.


For the right candidate they would be willing to pay up to £22,000. Please call Liz now on 01189 553280