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IT Support Analyst - Desktop Lead

  • Location:

    Cardiff, Wales

  • Sector:


  • Job type:


  • Salary:

    £28500 - £29000 per annum

  • Contact:

    Kerry Lewis

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street has an opportunity on a permanent basis for an established Public Sector organisation with offices in Cardiff. The range of benefits offered by this employer are outstanding, with a focus on wellbeing & professional development for staff at all levels.

Benefits include

  • Incremental salary increases
  • Enhanced annual leave
  • Flexibile working options
  • Professional development


  • Provide 2nd line technical support within SLA Guidelines
  • Lead on desktop software applications and user skills development
  • Work with Information Security to ensure compliance
  • Maintenance of Telephony, Hardware & associated systems
  • Work flexibly across the IT team, assisting colleagues as required
  • Cyber Security experience
  • Server & IT infrastructure maintenance & installation
  • End user hardware & software support/setup
Technical skills
  • Cyber Security
  • Virtualisation Technologies
  • Microsoft Server operating systems 2012 R2 and above. Including set up, configuration and support
  • Active Directory and Group Policy
  • SAN Technologies
  • Anti-Virus
  • Backup / Replication technologies such as Veeam
  • MS Exchange 2016
  • MS Office 2016 / 365
  • MS SharePoint 365
  • Desktop PC's and operating systems, Windows 10
  • IT Security
  • Skype for Business / MS Teams
To apply for this role, please click "Apply Now" or call Kerry Lewis in our Cardiff office.

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