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IT Support/1st Line Support

  • Location:

    Staines, Surrey

  • Sector:


  • Job type:


  • Salary:

    £20000 - £25000 per annum + Excellent benefits package

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


Job Description

We are currently partnered with a commercial interior design company based in the Staines area, supporting them with their search for an IT Support Technician/1st Line Support Technician to join the IT team on a full time permanent basis.

Reporting to the Head of IT, your responsibilities will include:
- Providing day to day 1st Line support to all users (over the telephone, via remote connectivity or at the desk)
- Installing hardware/Software
- Completion of all activities for new user setup including laptop builds, inductions, account creation, change, and deletion of user accounts for leavers
- Supporting Mobile Devices
- Perform restoration of files for users
- Logging existing and new hardware
- Provide assistance to the IT Team
- Preventative maintenance to PC/Laptops/Servers
- Assist with the company roll out of new hardware/Software
- Perform other duties as required

To be considered for this exciting opportunity, you will have:
- 1-2 years IT experience ideally within a service led environment
- Working knowledge of Microsoft Active Directory / 365 Stack
- Ability to troubleshoot basic technical issues with hardware/software
- Confidence to work in a high pressure environment to meet demands
- Good knowledge of a wide range of software and hardware
- Ability to prioritise tasks and workload accordingly
- A full clean driving license and your own vehicle
- Flexible to travel to and work from other locations as required

Salary & Benefits (some benefits available after qualifying period):
- A starting salary of up to £25,000 is available
- 25 days annual leave (3 days reserved for Christmas shut down), an additional day off for your Birthday, and 3 further days charity leave
- Life assurance
- Private healthcare
- Pension scheme
- Access to company benefits portal

If you fit the above criteria and are looking to start a new job now, please apply and we will be in touch to discuss your application further.


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