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IT Support Technician

  • Location:

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Katy

  • Contact email:

    [email protected]

  • Job ref:

    HUL/11890_1654527717

  • Published:

    25 days ago

  • Expiry date:

    18/07/2022

Job Description

Job title - IT Support

Salary - Up to £27,000 per annum

Hours of work - 4 on 4 off / Day Shift

Summary of Job:

Reporting to the IT Technical Lead, you will be responsible for assisting the day to day resolution or escalation of first- and second-line IT Support issues.

Key Activities, you will be supporting:

  • Talking staff/team members through a series of actions, either face to face or over the telephone
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Working closely with team members from time to time to assist with projects or issues outside of your local site.
  • Promoting and maintaining excellent lines of communication throughout the support team
  • Working continuously on a task until completion (or referral to third parties/other team members, if appropriate)
  • Replacing parts as required
  • Providing support on IT issues
  • Rapidly establishing a good working relationship with other professionals
  • Prioritising and managing several tasks at one time
  • Following diagrams and written instructions to repair a fault or set up a system
  • To monitor the local IT infrastructure, including key systems
  • Responding within agreed time limits to support calls
  • Testing new technologies relevant to users, site or projects

Experience / Knowledge:

  • Understanding of relevant risk assessments and trained as competent to safe working procedures.
  • 1 year+ in similar role or IT apprentice
  • Communication
  • Teamwork
  • Flexibility
  • Planning & Organisation
  • Problem Solving & Analysis
  • Specialist Knowledge

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