Job Description

Job title - IT Support

Salary - Up to £27,000 per annum

Hours of work - 4 on 4 off / Day Shift

Summary of Job:

Reporting to the IT Technical Lead, you will be responsible for assisting the day to day resolution or escalation of first- and second-line IT Support issues.

Key Activities, you will be supporting:

• Talking staff/team members through a series of actions, either face to face or over the telephone
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Working closely with team members from time to time to assist with projects or issues outside of your local site.
• Promoting and maintaining excellent lines of communication throughout the support team
• Working continuously on a task until completion (or referral to third parties/other team members, if appropriate)
• Replacing parts as required
• Providing support on IT issues
• Rapidly establishing a good working relationship with other professionals
• Prioritising and managing several tasks at one time
• Following diagrams and written instructions to repair a fault or set up a system
• To monitor the local IT infrastructure, including key systems
• Responding within agreed time limits to support calls
• Testing new technologies relevant to users, site or projects

Experience / Knowledge:

• Understanding of relevant risk assessments and trained as competent to safe working procedures.
• 1 year+ in similar role or IT apprentice
• Communication
• Teamwork
• Flexibility
• Planning & Organisation
• Problem Solving & Analysis
• Specialist Knowledge