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IT Technician - 1st/2nd Line Support

  • Location:

    York, North Yorkshire

  • Sector:


  • Job type:


  • Salary:

    Up to £25000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


Job Description

An exciting opportunity has arisen for an IT Technician within a fast paced and growing company.

The ideal candidate will have strong 1st and 2nd line service desk experience and good knowledge of Windows 7 & 10, Office 2013, Exchange and Active Directory. This IT Technician role will require you to support a variety of users.

You will be the first IT contact point for all users within the company and you will be required to support these users as a priority and log and manage calls via our helpdesk system. Monitoring systems and servers will also be an essential part of the role to ensure downtime is kept to a minimum. Interaction with end users as well as our suppliers will be essential.

As an IT Technician you will have the following skills:
Previous 1st and 2nd line support experience (Minimum 1 year), with the willingness and ability to learn
PC Support,
Active Directory,
Windows 7, 8, 10
Microsoft Office 2013,
Telephone Mitel experience would be an advantage
Knowledge of networking infrastructures
Experience of building PCs/ hardware
Excellent customer service skills and communication skills, both written and verbal
Ability to simplify communications (use of jargon) for end users
Can work well under pressure
Ability to work well as part of a team and individually
Troubleshooting Printers, PC hardware, Software related issues
Basic TCP/IP Networking skills
Have experience in Imaging PC's

The ideal candidate will be motivated and enthusiastic, having the ability to perform in a clear and methodical manner and under pressure. The role will provide fresh and varied challenges with great benefits and the right candidate will have the chance to develop their responsibilities within the business.

In return you will receive a salary of 25,000 plus free workwear, free parking, onsite child care, free luxury hot drinks, pension, staff outings, flexi time, 28 days holiday with the option to salary surrender for additional holiday.

If you are interested in this role please contact Cat on 01904628741.


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