Job Description

IT User Management Analyst
Full time
Monday to Friday
We are currently recruiting for IT User Management Analyst on behalf of our client.
The main purpose of this role is to develop and to administer access processes to ensure that all staff internally and within the retailer network is allocated the correct IT access rights.
The role is responsible for processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. Ensuring expectations are managed while delivering exceptional customer satisfaction will all be important factors in fulfilling the role
MAIN RESPONSIBILITIES

" Managing, maintaining and provisioning all access requirements for 1200+ user base as part of a high achieving team.
" Supporting delivery of ongoing process changes and improvements across multiple subsidiaries.
" Ensure tasks and activities are completed in line with defined and published procedures or working instructions.
" Working with minimal supervision and limited guidance, planning own work to meet objectives.
" Adherence to VWFS AIM guidelines regarding all access requests.
" Adherence to VWFS IT Services Incident Management process.
" Monitor and manage delivery against KPI performance measures and targets.
" Provide technical advice on system and processes as required.
" Advise on the available standards, methods, tools and applications on own area of specialism and can make correct choices from alternatives.
" Takes ownership for incident resolution, diagnosing where an incident may affect a wider audience than originally reported and escalating where appropriate


For more information please contact Viktorija or Natalie on 01162516171