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Italian And Spanish Customer Service Advisor

  • Location:

    York, North Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £17500 - £19500 per annum

  • Contact:

    Laura

  • Contact email:

    laura.ritchie@brookstreet.co.uk

  • Job ref:

    YOR/699451_1576597107

  • Published:

    9 months ago

  • Expiry date:

    16/01/2020

  • Startdate:

    ASAP

Job Description

My client is recruiting for a strong customer service advisor who can speak fluent English, Italian and Spanish. Reporting to their Customer Service Manager you will play a crucial role in maintaining their outstanding after sales service.

Your role:
You will be dealing with customer enquires over the phone, via email and a ticketing system, which is linked to the various marketplaces they use. You will also use their bespoke systems to process orders, repairs, exchanges and returns and other order/product administration.

Daily Tasks:
- Answering customer queries over the phone, via email and their ticketing system; you will be confident and creative in resolving customer issues in a friendly manner, on a wide range of products in an agreed timescale.
- Ensuring all selling channels and marketplaces uphold their five-star rating and top seller status.
- Processing customer returns/refunds, repairs or replacements of items.
- Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries.

Key Skills Required:
- A positive and forward-thinking approach and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Computer literate to a high standard, with great Microsoft office skills.
- Good technical understanding would be advantageous.
- Excellent written and verbal communication skills in English, Spanish and Italian.
- Any other languages would also be advantageous.

You will need access to your own transport due to the location.

Working hours: Full time, Monday to Friday 9am-5.30pm

If you think this is the role for you and would like further details please contact Laura on 01904 888800.


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