Job Description

Job Title: Lettings/Sales Assistant

Location: Doncaster, Auckley

Contract Type: Full-time, Permanent

Hours of Work: 40 hours per week (Flexible start / finish times available, on a rota basis)

Salary: £18,000+ per annum

We are looking for a Lettings and Sales Assistant to join one of our highly accredited clients specialising in Property industry. This is a fantastic opportunity for someone who wants to kick start their career within Real Estate and has a keen interest in all things Property.

The successful Lettings and Sales Assistant must be ambitious, proactive, and extremely organised.

As a Lettings and Sales Assistant, you will be supporting tenants with their move ins into their new letting's property, as well as, supporting tenants with their new purchases - making sure it's a smooth process throughout.

Main Responsibilities:

Lettings

• Coordinating and managing new tenant move ins - arranging move in dates, assisting Home Team booking this in their diary.
• Pre-screening tenants to establish their suitability - this includes referencing.
• Collecting deposit - making sure the transfer completed successfully prior granting a move in date.
• Responding to calls in a professional and timely manner.
• Dealing with general tenant queries, carrying out admin duties and responding to letters from tenants.
• Sending out important documents to the tenant: Tenancy agreement, GDPR, Welcome Packs.
• Handling tenant complaints/disputes effectively and efficiently - escalating those to relevant Managers.
• Recovering any owed money.

Sales

• Coordinating new purchases and on-boarding process.
• Sending out pre-purchase/notification, reminder, and completion letter to tenants regarding their new purchase.
• Contacting tenants by telephone in a professional manner.
• Collecting any relevant data regarding tenant's details.
• Introducing the tenants to the business: New Landlord introductions
• Liaising with Councils.
• Liaising with tenants regarding Universal Credit Claims.
• Passing the enquiry on to colleagues in On-boarding.

Benefits:

• A generous 30 days' holiday entitlement per year (plus 8 bank holidays)
• Company Pension Scheme
• Private Healthcare Plan
• Annual Company Bonus (employee share scheme)
• Flexible working arrangements including Hybrid working
• Staff Social Events
• Professional Mentoring Scheme
• Training and Development Opportunities
• On-site Parking
• Spacious, Modern, and Air-conditioned premises