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Lettings/Sales Assistant

  • Location:

    Doncaster, South Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    £18000 - £20000 per annum + Generous Company Benefits

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

Job Title: Lettings/Sales Assistant

Location: Doncaster, Auckley

Contract Type: Full-time, Permanent

Hours of Work: 40 hours per week (Flexible start / finish times available, on a rota basis)

Salary: £18,000+ per annum

We are looking for a Lettings and Sales Assistant to join one of our highly accredited clients specialising in Property industry. This is a fantastic opportunity for someone who wants to kick start their career within Real Estate and has a keen interest in all things Property.

The successful Lettings and Sales Assistant must be ambitious, proactive, and extremely organised.

As a Lettings and Sales Assistant, you will be supporting tenants with their move ins into their new letting's property, as well as, supporting tenants with their new purchases - making sure it's a smooth process throughout.

Main Responsibilities:


  • Coordinating and managing new tenant move ins - arranging move in dates, assisting Home Team booking this in their diary.
  • Pre-screening tenants to establish their suitability - this includes referencing.
  • Collecting deposit - making sure the transfer completed successfully prior granting a move in date.
  • Responding to calls in a professional and timely manner.
  • Dealing with general tenant queries, carrying out admin duties and responding to letters from tenants.
  • Sending out important documents to the tenant: Tenancy agreement, GDPR, Welcome Packs.
  • Handling tenant complaints/disputes effectively and efficiently - escalating those to relevant Managers.
  • Recovering any owed money.


  • Coordinating new purchases and on-boarding process.
  • Sending out pre-purchase/notification, reminder, and completion letter to tenants regarding their new purchase.
  • Contacting tenants by telephone in a professional manner.
  • Collecting any relevant data regarding tenant's details.
  • Introducing the tenants to the business: New Landlord introductions
  • Liaising with Councils.
  • Liaising with tenants regarding Universal Credit Claims.
  • Passing the enquiry on to colleagues in On-boarding.


  • A generous 30 days' holiday entitlement per year (plus 8 bank holidays)
  • Company Pension Scheme
  • Private Healthcare Plan
  • Annual Company Bonus (employee share scheme)
  • Flexible working arrangements including Hybrid working
  • Staff Social Events
  • Professional Mentoring Scheme
  • Training and Development Opportunities
  • On-site Parking
  • Spacious, Modern, and Air-conditioned premises

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