Job Description

Brook Street is working with our client in Derry/ Londonderry - to recruit a Level 1/5 Desktop Advisor

Job Purpose: Is to provide a hands-on onsite IT role providing desktop support to users while working with a regional IT team. To provide first level help/support to IT Users at the Derry/ Londonderry site

Duties:

Support onsite and offsite staff
Imaging and Preparation of hardware for staff
Support site Printing - Multifunction & Label printing
Support of wireless devices, eg RF Guns, laptops, printers
Liaise with Vendors
Backups/Restore
Log and manage tickets in IT Ticketing system

Specific Training:

Windows operating systems
Hardware configuration
Active Directory
ITIL

Essential Experience:

Minimum third level degree in IT or related discipline
Troubleshooting skills
Demonstrated excellent customer service to users
Must be an excellent communicator
Can work on their own and as part of a team
Attention to detail
Minimum 1/2 Years' experience

Salary will depend on background £25-28K

Please send CVs via the link