Job description
List Caller/ Usher - HMCTS
£15.59 per hour | Full-time | Central London | Immediate start
Location: Westminster Magistrates' Court & City of London Magistrates' Court
Hours: Monday-Friday, 8:30am-4:30pm (37 hours per week)- weekly pay via our agency Brook Street
Contract: Temporary until October 2026 (with potential extension)
The Role
We are recruiting on behalf of HM Courts & Tribunals Service (HMCTS) for a key front-facing position within a busy Magistrates' Court.
This is a dual-role position combining customer service and courtroom responsibilities. You will support the public with enquiries while also working inside the courtroom as a List Caller, announcing cases and assisting with proceedings.
This role is ideal for someone who is confident, organised, and comfortable speaking in a formal environment.
What You'll Be Doing
- Supporting members of the public at the counter and over the phone
- Providing clear guidance to court users
- Preparing court lists and setting up courtrooms
- Calling and announcing cases in court
- Checking in defendants, solicitors, and witnesses
- Escorting and swearing in witnesses and interpreters
- Booking interpreters and processing timesheets
- General administrative duties and data entry
What We're Looking For
- Strong customer service experience
- Reliable and punctual- ready to prepare courts before hearings commence
- Confidence in public speaking or presenting
- Excellent communication skills
- Standard Admin skills, written and verbal communication.
- Good IT skills (including Excel)
- Organised, reliable, and detail-focused
- Ability to stay calm in a busy, high-pressure environment
Important Information
- Office-based role (no remote working)
- Full training provided
- Must be eligible for CTC clearance (3 years UK residency required)
- DBS check and references required (processed by us)
- Security clearance typically takes 2-3 weeks, start dates confirmed once checks are completed.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
