Job Description

Litigation Administrator - Permanent - Bristol City Centre

Do you have experience working in the legal sector? Do you have experience in Finance and telephone-based customer service? If so, Brook Street are looking for someone to join our client`s dynamic team in the Bristol City Centre!

Our client is looking for someone to be in charge of handling the debts of clients/customers and will be required to give high levels of customer service regarding sensitive information and documents. Candidates will therefore need to have telephone-based customer service experience in order to be put forward for the role.

Salary - £24509 + 10% monthly paid performance related bonus

The hours of the position will be Monday to Friday, 9am-5pm (37.5 hours per week)

Candidates will be expected to be responsible of the following:

- Review live case files daily to ensure all relevant actions taken
- Load new cases onto the Litigation system
- Actively pursue debtors via telephone and email prior to Court to ensure that all necessary pre-action protocols have been covered
- Obtain witness statements from other departments / depots
- Handle Sales Ledger, Ex-employee and Owner Driver Franchisee recoveries and cases
- Negotiate settlement figures with debtors, at all times protecting the company`s interests and ethical integrity
- Apply comments from customer`s calls and written correspondence to diary facility
- Apply all payments, legal charges and sundry costs to case management system
- Prepare all bad debt paperwork, manage all bad debt logs ensuring up to date at all times
- Complete reports accurately and on time and submit to the Litigation Team Leader and Credit Support Manager
- Open, stamp and distribute all incoming post for Credit Support Department
- Work as part of a team to achieve deadlines set
- Filing/ scanning on a daily basis of all paperwork received

To apply for this position please email Ismini or call me on 0117 948 6313