Job Description

Local Systems Co-ordinator
Salary: £19,632 per annum plus London weighting
Location: Hampstead
Hours: Monday-Friday - 9.00am-5.00pm Hybrid 2-3 days a week office based.
Job type: Permanent

My client is a one of the largest national charities providing end of life care in within the UK. They have recently made a significant investment in sector-proven software packages which will enable a step change in the way in which they manage and deliver their front-line services.

As a Local Systems Coordinator, you will be responsible for ensuring your region maintains an acceptable level of data quality. In collaboration with your local head of operations and the national service transformation team, you will be crucial in helping your team achieve the level of data accuracy required. As a superuser, you will also be responsible for providing basic training on how to use the systems to all new starters.

Responsibilities:
" To undertake local analysis to review compliance with data and process standards and to work with Product Leads, Lead Ops Analyst and operational managers and staff to resolve any issues identified
" You will be heavily involved in analysing data from the national reports and running new, ad hoc reports as and when required.
" To produce and collate local reporting to demonstrate performance against national and locally defined KPI
" To propose improvements to reporting, including improvements to be implemented at local or national level
" To support, under the guidance of the relevant product lead, the implementation of new and updated IT solutions and associated processes used by staff in the locality including supporting system configuration activities, training, data migration, testing and support to local users
" To provide training on IT solutions and associated hardware (laptops/tablets) to new starters in the locality
" To work with identified superusers in the locality to ensure the provision of ongoing support in the effective use of IT solutions
" To prepare local SOPs and guidance on the use of IT solutions and associated processes aligned with agreed national standards
" To create and maintain clinical and document templates to support local SOPs
" To provide input to the development of national policies and SOPs relating to the use of IT solutions and associated processes, ensuring that the needs of the locality are represented
" To undertake regular data quality audits to ensure that information is being entered correctly
" To support data governance and data quality improvement initiatives
" To provide training/guidance to staff and managers in the locality on the effective management of data and the use of data and analytics dashboards and tools
" To support business continuity planning
" To work with other Local System Coordinators to identify common issues and to identify and implement continuous improvement opportunities
" To provide remote cover/support for Local System Coordinator responsibilities in other regions as required

PERSON SPECIFICATION
" Some understanding of the purpose and value of analysing data to support business performance
" Some understanding of the role of IT solutions in supporting business needs and business processes
" Some understanding of and sensitivity to the implications of handling data
" Knowledge of Healthcare environment
" Experience of using data and analytics to measure and report on performance
" Experience of supporting quality improvement initiatives
" Experience of supporting activities to ensure compliance with standard processes
" Experience of supporting others to use IT solutions effectively


Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 3-5 days, please assume you have been unsuccessful.