Job Description

Job Summary

• Ensure designated areas of the business are compliant and delivering a high standard of care.
• Ensure operations are in line with CQC regulations.
• Report to the Senior Management team on a regular basis.
• Take a hands-on approach when necessary to address issues.
• Register with CQC as the Registered Manager.

Principal Responsibilities

• Ensure compliance with all regulatory requirements, including CQC and Local Authority standards.
• Maintain clear oversight of all responsible services.
• Oversee the day-to-day management of all sites.
• Supervise Service Managers and Deputy Managers as needed.
• Ensure all required reporting is completed to a high standard and within the appropriate time-frames.
• Communicate effectively with external agencies.
• Oversee internal quality audits.
• Collaborate with the Quality Improvement Manager regarding complaints.
• Support services in safeguarding reviews.
• Assist managers and staff in consistently delivering high-quality care and support.
• Work in partnership with CQC and Local Authorities to maintain "good" standards and work towards "outstanding" ratings.
• Implement action plans using SMART principles.
• Ensure all Service User documentation is of high quality, fit for purpose, and follows a person-centered approach.
• Maintain extensive knowledge of current MCA/DoLS legislation.

General Responsibilities

• Support compliance with CQC requirements.
• Maintain effective working relationships at all levels of the organisation.
• Communicate complex, sensitive, and at times contentious information effectively.
• Undertake all required core training and additional professional development as needed.
• Carry out other delegated tasks and responsibilities within the scope of the role.
• Adhere to organisational values, policies, and procedures at all times.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.