Job Description

Role: Lock and Weir Keeper

Contract: This is a Temporary contract role up until October 2024.

Locations we are recruiting for: Teddington to Sunbury area and Windsor and Maidenhead area.

We have an exciting opportunity for someone to work outside in a customer facing environment and contribute to the management of waterways activities on the River Thames. The ideal person will have a diverse range of experience, be energetic and confident. The successful candidate will be able to work weekends as part of a rota system.

Key responsibilities:

• Managing and regulating water levels
• Providing safe passage to boaters through the lock and managing activities on and around the lock site, associated structures and reach
• Assisting colleagues and customers with local expertise and knowledge
• Looking after lock buildings, facilities and grounds to provide a safe and clean environment
• Maintaining and developing good health, safety and wellbeing practices
• Developing and maintaining a strong customer service
• Liaising and working with professional partners
• Ensuring efficient records keeping and secure information storage
• Collecting customer payments including license sales and tolls, and reconciling accounts
• Assisting with or managing incidents

The team:

Our River Thames operations include 45 lock and weir complexes and our primary aim is to provide a first class service to our customers. Your team will consist of Lock and Weir Keepers and Technical staff reporting to the Team Leader and will provide support to other teams. The role advertised will be based at Teddington to Sunbury. Second location we are recruiting for is Windsor and Maidenhead. Please state which location is of interest in your application.

Knowledge, skills and experience:

• Experience of taking responsibility for the safety of yourself and others.
• Strong customer focus and communication skills particularly face to face and over the phone
• Well organised and methodical with attention to detail
• Able to prioritise and highlight potential issues
• Achieves results and delivers outcomes
• Able to use standard IT packages efficiently and to learn specialised systems
• A quick learner who can work effectively on their own and as part of a team

Please apply online

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.