As a member of the Recruitment Management Team based on client premises, you will be responsible for the day to day management of all face to face recruitment services delivered to SSCL Police Clients. You will manage a small team responsible for delivering a face-to-face customer service in the assessment centre environment, spanning a range of activities including running assessment centres and delivery of pre-employment screening checks, offering a great experience to every candidate who walks through our doors.
You will work as part of a team that between you, facilitate and deliver a calendar of weekday assessment centres across the month. The particular assessment schedule during any given month will vary, however we will be looking to you to work a minimum of ten weekday days per month. We will aim to give you one month's notice of shifts required, however at times may ask for your support with last minute changes as business needs dictate.
These posts will require individuals who excel in customer service and can inspire teams to deliver great service, on occasion under challenging circumstances. The desire to go the extra mile and have candidates enjoy their day with us is a must.
o Leading a small recruitment team - motivate and develop the team encouraging effective communication.
o Deliver the recruitment service through the team which achieves all time, quality and cost requirements.
o Deliver a great candidate experience, allowing candidates to reach their full potential at assessment.
o Adopt an approach to train, coach and mentor team members ensuring they have the knowledge, skills and tools to deliver the service.
o Design resource plans which meet the business need ensuring the right resources are available to deliver the highest level of service.
o Identify and manage improvements within own area.
o Provide high quality, accurate and timely documentation both on paper and online
Recruitment Team Leader Skills
o Ability to lead small teams (5 to 10 people)
o Experience of delivering a high quality customer service in a professional manner, which creates confidence and trust.
o Excellent communication and motivation skills.
o Effective team player who constantly displays commitment and flexibility.
o Assimilates and applies policies and procedures consistently.
o Effective problem solver.
o Excellent organisational skills.
o Delivering events or assessments experience would be an advantage
The successful candidates will be required to go through a NPPV2 security clearance.
SSCL is a unique partnership - a joint venture formed in 2013 between Sopra Steria and the UK Government as part of the Government's Next Generation Shared Services Strategy to deliver between £400 to £600 million of savings per annum from 2016. Our purpose is to transform the way that these services are delivered across the public sector, streamlining systems and processes in order to deliver £1 billion of savings for Government and Police by 2020.