Job Description

Maintenance & Repairs Lead Coordinator

My client is a leading property management organisation. They are a non-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962, and managing properties on behalf of local authorities.

We are looking for an experienced Maintenance & Repair Coordinator. Your role will be to take ownership of a patch comprising of 500 properties and to ensure that customer satisfaction is met.
You will ensure that services are aligned to both the customer and community needs and that my client leads in performance and customer excellence.

You will work proactively with customers, managing expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord. You will proactively support the department to deliver seamless services in line with the corporate strategy.

This role requires candidates with strong Senior administrative background. You'll play an important role organising and managing the maintenance and repairs administrative services. providing support to the maintenance and repairs team. You'll need to work at a good pace and take responsibility for meeting tight deadlines. You will provide an excellent high-quality service within the maintenance and repairs team for our customers, agents, colleagues and others, ensuring that the reputation and work of the department is of an excellent standard.
You will be working with tight deadlines, details and accurate record keeping, working with confidential/ sensitive information, handling complaint and managing customer expectations.
What you'll get in return

A competitive salary of between £26,000 - £28,000 per annum and 23 days holiday per year including public holidays. You will receive a full pension scheme and with flexible/remote working.

Apply now or for more details contact Shilpa Sharma, on 07483 919131.