Job Description

Inverness - Jewellery Retail
Manager Designate
£28000 -£30000

A rare opportunity to join one of Scotland`s leading jewellers as a Manager Designate. Based in Inverness, this role will be based on a 40-hour week, working five days out of seven on a rolling rota.

To be `A Cut Above` in supporting the business, maximising sales turnover and profitability by achieving targets, minimising costs and delighting customers whilst setting standards within the store and being a role model to your team.

Consistently deliver to the company expectations on sales and service, operations and product through the implementation of best practise and the continual development of the store team.

The Manager Designate displays exceptional leadership style, leads from the front and holds colleagues accountable for both performance and behaviours.

Job Description

Meets and exceeds store targets, drives performance by reviewing and analysing performance v target, completing SMART action plans to address any under performing areas.
Consistently manages the sales floor as the daily priority, ensuring sales opportunities are grasped and maximised, ensures that windows are actively managed and clients are approached in a non-business way by the most appropriate, capability tested team member.
Exceptional at stock management, ensuring that best practice stock controls are maintained, and that stock loss is at, or below the company average.
Secures merchandise by complying with security systems and measures, ensures all colleagues are fully trained on security procedures.
Maintains the highest standards for store and colleague presentation, upholding the luxury brand image, working with facilities to maintain store fabric and highlight any repair or renewal of assets where required.
Effectively manages the rota system and ensures staffing levels are maintained to offer the best service whilst staying with budgeted parameters. Effectively manages labour through consistent policy application for timekeeping and absence.

Maximises the sales performance of the store by utilising all commercial reports available before making commercial decisions. Effectively plan and arrange in store events to drive sales.
Identify new business development areas in order to increase sales, including continuous competitor analysis and action planning with SMART objectives. Launches all Sales and Marketing campaigns as directed by the Support Centre.
Creates an exciting culture of delighting customer. Manages external feedback sites (Google reviews etc) to promote our `A Cut Above` philosophy. Is responsible for increasing client base & drives actions to increase customer loyalty. Monitors and attends to all customer complaints in an efficient and professional manner.
Develops store succession plans through effective and timely recruitment, regular 121s, coaching logs, and development of the team to achieve their goals.
Benefits:
Standard Pension
29 Days holiday / one extra day off for every year of service
Birthday off
Staff discount 30% / Friends & Family 15%
Private Health care
Company will fund full industry qualification in gemstones

To apply for this role, please send your cv .
Give me a call if you wish to discuss the role in more detail - Angela on 07483 919122