Job Description

I am very happy to be recruiting for one of my Iconic clients, they are looking to recruit a Meeting and Events Operations Manager. This is a very exciting role and a great opportunity to join a fantastic, world wide company. The successful candidate will be driven, creative, highly organised and have a passion for Hospitality/Events and will ideally have 3 years' experience in a full-hotel and in a hotel meeting/events position.

The Meetings and Events Operations Manager will oversee the day to day running of the meetings, events and conference business consisting of seven rooms, with the largest catering for up to 400 guests.

Leading a team, the candidate will be experienced in line management ensuring the team are well equipped and trained to a high standard. You will have a hands-on approach and be present during all key operational periods. Building relationships will be at the forefront of their skill set, ensuring excellent communication and service to all hotel clientele.

You will be tasked with ensuring all standards of practice are in place for the department and reviewed on a regular basis, ensuring these are challenged when not preforming well.

Key Responsibilities:

" Line Management responsibilities for a team, ensuring low turnover and high performance
" Oversee the labour costs ensuring this is controlled, producing staff rotas
" Ensuring stock and wastage is controlled and levels are maintained. Providing the relevant training to support this
" Oversee the day to day operations of the department ensuring a hands-on support required for all key meeting, events and conference business
" Review and management of guest feedback, including all branded platforms and social media feedback.
" Maintaining a positive relationship with all internal teams, ensuring excellent communication to support a smooth operation. Including regular communication with the hotel's conference and banqueting chef
" Review of all BEO's, food menus, room layouts and supplier information prior to the event taking place Overall responsibility for the successful operation of all events
" Liaising with and maintaining excellent relationships with hotel clients. Building good rapport to ensure the consistent return of custom
" Ensuring all front of house areas are compliant and maintained to the highest standard, including staff uniform and brand standard requirements
" Supporting and leading the hands-on operational training ensuring service standards are to the highest standard
" Human Resources responsibilities including interviewing, training and support in employee management
" Attendance at all required hotel meetings and producing required data in a professional manner
" Understanding and usage of Excel Spreadsheets and related documents.
" Ensure company policies and mandates including; Food Hygiene, Cash Handling, Health & Safety, Manual Handling etc. are always adhered to whilst ensuring the team also comply with such policies.

Salary: £25000 + Bonuses
Fantastic company benefits
Hours: 40 per week over 5 days
Holidays: 28 days including bank holidays


For more information please contact Ryan @ Brook Street on 01522 528115 or apply online