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Member Experience Manager

  • Location:

    Docklands, London

  • Sector:

    Financial Services

  • Job type:

    Permanent

  • Salary:

    Up to £55000 per annum

  • Contact:

    Minakshi

  • Contact email:

    fenchurchst.web@brookstreet.co.uk

  • Job ref:

    FEN/448049_1545231383

  • Published:

    6 months ago

  • Expiry date:

    18/01/2019

  • Startdate:

    04/02/19

Job Description

Our client ,based in Canary Wharf , is a leading driver in the Government`s automatic pension enrolment programme.

Delivering the customer experience is at the heart of this role. The department oversees significant budgets, for product change, research, marketing campaigns, propositional development and digital improvements. As a result there is a strong focus on ensuring there are robust business cases for changes, and that KPIs are monitored to ensure they achieve business objectives and value for money.

You will be working closely with colleagues throughout the organisation particularly the Product Design, Customer Insight, and Marketing and Creative Services teams - your input will have direct and tangible impacts on the key interactions customers have with the scheme on a daily basis.

This is NOT a project management or change management role.

There is a diverse remit where the key element is supporting change-identifying processes that are not working which can be refined- to start off the communication in the business and work with other departments to implement changes. Ultimately they want a satisfying customer experience -a good journey for the customer offering infomation that is easily digestible.

You will have strong B to C exposure with both on and off line experience. You must be able to demonstrate a solid history of promoting and implementing change that improves customer experience.

You will be comfortable working in a demanding project environment and have a commitment to provide excellent customer service, working under your own initiative to drive out results.

If you have the required skills and experience we need please apply today

There will be occasional travel to Peterborough (once every 3 months and when extra large projects require it)

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