This role is based on the outskirts of Gloucestershire. Our client is looking for two Membership Administrators to be responsible for the day to day handling of membership administration and take ownership of duties alongside those working in the office, providing excellent customer service at all times.
You will be the first point of contact to their customers and an ambassador for the charity we are working with. There are two positions here; one is for three months and the other is for six months on a fixed term basis. There is no guarantee but there is potential for permanent roles after the contract.
Some of your duties include:
Answering incoming phone calls and responding to customer queries
Maintain and accurately record details, complaints, information onto the CRM database.
Support the services team to make sure all duties are processed in a timely manner.
Play an active role in the development and improvement of services to all customers.
You will need to have excellent attention to detail with the ability to work to deadlines. Good communication skills are needed along with a proactive approach to customer service plus being a team orientated person.
Hours of work:
37.5 hours a week, Monday to Friday.
Please apply now