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Mental Health Assistant

  • Location:

    Birmingham, West Midlands

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £9.76 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Duration:


  • Expiry date:


  • Startdate:

    06/11/20 16:26:00

Job Description

We are urgently recruiting for a Mental Health Assistant to join one of our prestigious City Centre based clients. The role will be an immediate start for the right candidate and is initially temporary for 3 months with the possibility of an extension beyond that too

You will be working with one of the cities best known and highest regarded providers or further and higher education as a Mental Health Assistant, reporting directly to the Head of Student Governance, Mental health and Well-being.

Job Purpose:
-To provide a wide range of administrative support to the Mental Health and Well-being Team in the maintenance of client records, booking appointments for advisers and counsellors, correspondence with clients and preparation of reports/support summaries.
-To provide initial and ongoing advice to students and applicants with mental health difficulties and referring general queries made to the Mental Health and Well-being Team.
-To provide assistance at times of crisis/emergency (home

You will respond appropriately to queries from students, University staff, parents and external organisations in person, by telephone, via email and the University's enquiry management system, referring enquirers on to other members of the Student Governance, Mental Health and Well-being department as appropriate

-Support students to arrange Disabled Students Allowances needs assessments and other appointments for students in liaison with other teams and external providers, including the booking of suitable rooms and making access arrangements where necessary
-Analyse medical evidence and DSA needs assessment reports relating to mental health difficulties to produce accurate Disability Support Summaries and Library Support Forms
-Support the maintenance of a central repository of Disability Support Summaries and other support documents that is robust, confidential, and facilitates portable working
-Assist the Mental Health and Well-being Team in progressing client's support by liaising with external funding bodies, needs assessors, University central services and academic staff
-Provide advice to applicants and potential applicants regarding mental health support and Disabled Students Allowances, by telephone, email and face-to-face at recruitment events
-System administration and development of the customer relationship management system used by the Mental Health and Well-being Team, including training colleagues to use the system

Keep records of training, finance and well-being events.
-Require to maintain and participate in duty rota and provide assistance to the first responder.
-To provide assistance in group work i.e. anxiety groups.
-Assist with the preparation, production and display of mental health-related information materials, including the design of communication templates
-Assist the Head of Mental Health and Well-being Operations to collate data on feedback from students and staff
-Assist the Head of Mental Health and Well-being Operations to prepare data for management information and reports


-Must be educated to GCSE level particularly in English and Maths with a Grade C/Equivalent or above
-Must have experience of working within a busy office environment, dealing with multiple tasks at once, dealing with a wide range of queries and working to deadlines
-Must have experience of working within a customer facing service environment
-Extensive knowledge of MS packages, particularly Outlook, Word & Excel
-Be able to recognise a safeguarding concern and be able to seek appropriate support or guidance

-Experience of communicating with individuals who may be experiencing a mental health crisis
-Experience of working within a statutory or voluntary mental health service setting
-Experience of Higher Education or working with students or young people

This will be a working from home role for the foreseeable future so you must have a suitable quiet space to work and have adequate WIFI etc.


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