Job description
Administrative Officer (Band E) - South Shields
Pay - £12.86
Temporary position until 31/12/26, highly likely to be extended
Must be able to pass a basic DBS and have valid right to work
Address - Millbank/Secretan Way, South Shields NE33 1RG
Our client, a reputable government organisation, is hiring for an Administrative Officer to join their team in South Shields. This is a fantastic opportunity to contribute to the justice system by providing vital administrative support and excellent customer service.
What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
* Assisting users and stakeholders through face-to-face engagement, phone calls (incoming and outgoing), and written correspondence, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to appropriate services and provide clear, accurate information.
* Supporting users through complaints procedures, ensuring timely responses to prevent escalation, and updating OPTIC systems.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) as needed.
* Processing work in line with standard operating procedures to meet performance targets and maintain service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with retention policies.
* Handling jury service tasks such as selection, deferrals, attendance tracking, and processing expenses.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support, including diary management and administrative duties.
* Supporting enforcement activities like financial assessments and fine collection, along with producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational skills with attention to detail.
* Excellent communication skills, both face-to-face and via telephone.
* Ability to handle sensitive information with confidentiality.
* Proactive approach to problem-solving and risk awareness.
* Experience in administrative roles within a busy environment is desirable.
* Knowledge of HMCTS procedures and policies is advantageous.
* Ability to work effectively as part of a team and independently.
This role offers a rewarding chance to support the justice system and make a real difference. If you are organised, customer-focused, and eager to contribute to a vital public service, we want to hear from you!
Location: South Shields
Apply now to join a dedicated team supporting justice in your community!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
