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Mortgage Processor

  • Location:

    Fareham, Hampshire

  • Sector:

    Admin & Secretarial, Financial Services

  • Job type:


  • Salary:

    £18000 - £22000 per annum + additional benefits

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:

    27/05/19 or ASAP

Job Description

Mortgage Processor / £18,000 - £22,000 DOE


Are you looking for work in Fareham for a growing financial company with a vibrant and close-knit team environment?

Are you professional and Customer Obsessed?

Do you have previous customer service and administration experience?

If you answered yes on all of the above, then read on:

Brook Street are pleased to present an excellent opportunity to work for a well established and award winning Mortgage Brokerage based in Fareham. Our client are currently recruiting for a Mortgage Processor/Underwriter to help support the business and company as they continue to expand and grow. You will join a close-knit and friendly team who will support you all the way. You will be responsible for taking a client's mortgage application from submission through to offer, working alongside the client and the sales team to provide a quality, professional service and add real value to the client's complete journey to financing their home.

Who's right for the job?

Our ideal candidate will;

  • Have strong processing and administrative experience
  • Have at least 12months experience as a processor or underwriter
  • Work well as an individual and as part of a team
  • Have excellent telephone manner and communication skills
  • Have excellent attention to detail
  • Professional communication manner, both written and verbally
  • Be self-motivated with the drive to exceed clients expectations
  • Adhere to company procedures and industry regulation
  • Be passionate about helping people

About the job:

Key responsibilities of the role will include:

  • Completing affordability checks & supporting the mortgage advisors with applications.
  • Reviewing customer applications ensuring all documentation & requirements are correct.
  • Using different software systems including Microsoft Office.
  • Liaising with Lenders to ensure quick and sustainable applications are made
  • Processing and updating paperwork on to the CRM system
  • Credit Reports
  • Providing processing & caseload support to the Mortgage team.
  • Taking ownership of case files and keeping a track of all applications & manage the customers' expectations on time scales.
  • Acting as the primary point of contact for customers post-application and maintaining effective relationships with all new and existing clients
  • Ensuring timely, accurate and appropriate responses to telephone calls/enquiries
  • Inputting, updating and maintaining data
  • Producing written correspondence and documents using standard formats
  • Managing the diary system to monitor cases and progress chase as appropriate

The salary will be dependent on experience ranging from £18,000 to £22,000.

The working hours will be 9am - 5.30pm Monday to Thursday and 9am - 3pm on Fridays.

Let's get started!

This is a permanent full-time position with a start as soon as possible. This would suit someone who has worked previously in a similar mortgage processor or underwriter role for the last 12 months, has strong telephone communication skills and whom has a passion for providing an excellent customer service.

For more information, please contact Ben at Brook Street on 02380 224139 or send your CV to Ben.Grice(at)


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