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Motor/ Liability Claims Handler

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  • Salary:

    £30000 - £35000 per annum

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  • Published:

    about 1 month ago

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Job Description

Brook Street Recruitment is working with our Belfast client who is currently recruiting for a new permanent Insurance Claims Handler


  • Negotiate Insurance Claims - mostly Motor and some liability - investigating, negotiating and settling claims in a cost effective and efficient manner.
  • Validating policy cover and managing customer's expectations.
  • Meet the agreed standards of service, volumes and performance levels in line with KPIs.
  • Provide input and advice to clients on claims progress, manage expectations and support their needs.
  • Escalate problems with claims to Account Executives and/or Senior Management in accordance with agreed referral triggers.
  • Identify policy issues around policy cover and application and escalate issues as required
  • Set up first advice and managing subsequent interactions with clients and insurers
  • Referring to senior handlers and team leader as required.


  • Must have experience of Motor and some Liability experience
  • Strong communication skills - written and verbal
  • Preferred to have CII qualification
  • Competent in Microsoft Office.

Salary will be £30-35k depending on experience

Please send CV to Colleen Farquharson via the apply link

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