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MP Responder

  • Location:

    Glasgow, Scotland

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £10.02 per hour

  • Contact:

    Stephanie

  • Contact email:

    Edinburgh@Brookstreet.Co.Uk

  • Job ref:

    HL8368_1609349279

  • Published:

    4 months ago

  • Expiry date:

    10/02/2021

  • Startdate:

    30/12/20 16:39:00

Job Description

Security Clearance: BPSS & SC.

SC Clearance - Essential
Previous experience of working in the Home Office UKVI - Highly desirable
Strong verbal and written communication skills - Essential
Basic IT skills - sending and receiving emails, Microsoft Word and maintaining accurate information on databases - Essential. (Training will be provided on Home Office IT systems relevant to the role).
Experience of working professionally to Standard Operating Procedures and Quality Standards frameworks - highly desirable.

Please provide a description of the role and any key deliverables:
The MP Account team receive approximately 1000 pieces of correspondence from MPs each week (written and telephone) and we have a commitment to respond to all correspondence within 20 working days of receipt; so, pace is key within the team. The post holder will be responsible for a range of tasks either administrative or correspondence management. Examples of tasks include: Engaging with teams across UKVI to obtain responses or updates on outstanding correspondence, maintaining accurate databases, managing email inboxes, triaging correspondence and allocating to the correct stage in process/team for progression, drafting responses to MPs.

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