MP Responder
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Location:
Glasgow
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Sector:
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Job type:
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Salary:
Up to £10.02 per hour
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Contact:
Stephanie
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Contact email:
Edinburgh@Brookstreet.Co.Uk
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Job ref:
HL8368_1609349279
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Published:
over 3 years ago
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Expiry date:
10/02/2021
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Startdate:
30/12/20 16:39:00
Job Description
Security Clearance: BPSS & SC.
SC Clearance - Essential
Previous experience of working in the Home Office UKVI - Highly desirable
Strong verbal and written communication skills - Essential
Basic IT skills - sending and receiving emails, Microsoft Word and maintaining accurate information on databases - Essential. (Training will be provided on Home Office IT systems relevant to the role).
Experience of working professionally to Standard Operating Procedures and Quality Standards frameworks - highly desirable.
Please provide a description of the role and any key deliverables:
The MP Account team receive approximately 1000 pieces of correspondence from MPs each week (written and telephone) and we have a commitment to respond to all correspondence within 20 working days of receipt; so, pace is key within the team. The post holder will be responsible for a range of tasks either administrative or correspondence management. Examples of tasks include: Engaging with teams across UKVI to obtain responses or updates on outstanding correspondence, maintaining accurate databases, managing email inboxes, triaging correspondence and allocating to the correct stage in process/team for progression, drafting responses to MPs.
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