Multilingual Customer Service Representative
Languages required: German, Estonian, Norwegian and Latvian/Russian*
*Italian and Spanish languages required as a combination. (Fluency within both)
If you`re looking to join a fun and friendly team with one of the world`s best-known brands, then look no further. We`re currently looking for multilingual Customer Service Representative to join the LEGO Group at their contact centre in Slough; only 15 minutes by train from London Paddington and just 10 minutes` walk from the train station with a free shuttle service for those mornings you need it!
Managing customer questions and queries from around the world, you`ll talk to customers via a range of channels, including phone, email and web chat. Every day is different, and you`ll be handling around 60 customer contacts ranging from shopping enquiries about the LEGO Group`s online shop (Shop.LEGO.com), questions about up-and-coming new product launches; through to troubleshooting digital products such as LEGO BOOST and the LEGO Life App.
What you can expect:
-A thorough induction programme to ensure that you are ready to deliver a premium service to the LEGO Group`s customers
-A competitive salary and participation in the company bonus scheme
-A generous discount on LEGO products and an annual Merlin Pass
-A box of treats, including an attractive pension plan, season ticket loans to help spread your travel costs, a great holiday allowance, and access to a company website full of discounts and deals
You will need to:
-Be fluent in English and any of the languages stated above, both spoken and written
-Have good MS office skills, plus the ability to multi-task and prioritise your workload to meet customer expectations whilst ensuring you respond to them within agreed service levels
-Be a good team player, who can share best practice and work together as part of a high-performing team
-Ideally, have customer service experience either in a contact centre or service industry
-Have a passion for different cultures and a thirst to learn and develop
-Be a brilliant relationship builder who can communicate with people of all ages
What`s more, the LEGO Group`s modern open plan offices have an onsite subsidised café serving hot and cold food, and providing free tea, coffee and hot chocolate which is available all day. And if you`re into fitness, then you`ll benefit from a free onsite gym. Oh, and as might expect, you`ll have lots of LEGO bricks to play with!
Interested? Then we`d love to hear from you. Please apply today!