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Multlilingual Brand Customer Service Advisor (English & Mand.)

Job Description

Are you multilingual in both English and Mandarin languages? Do you have a background in a higher-level customer service role, ideally in a call or contact centre?

If so, this could be the perfect role for you. Working at the client's office in the Liverpool city centre, you can look forward to working with a globally known brand and to deliver truly exceptional customer service to customers alongside engaging with all customers to gain a full understanding of their requirements.

Please be aware, when applying for this role, you must be able to start on the 11th of October 2021 if successful at interview stage.

Benefits for this role include:

A competitive basic salary of £21,390 per annum.

Working hours that range between 0700-0800 Mon-Sun (this would be across 2 shift patterns - 0800-1630 and 1130-2000).

Company benefits.

Local car parking facilities and public transport links.

Day to day duties include:

Handle all customer interactions in a professional and knowledgeable manner.

Engage with customers to gain a full understanding of their requirements.

Providing a value added service at all times that enhance the customer's experience and build on both brand and service reputation.

Capture, maintain and ensure the quality of customer data.

Identifying any service-related issues, trends or incidents.

To apply for this role, you MUST have the following skills and experience:

Be multilingual in both English and Mandarin (fluent).

Have at least 2 year's experience in a higher end customer service role (ideally contact or call centre environment).

Evidence of previously providing a high end, customer service experience.

If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx

If you require any further information, please e-mail Daniel on

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