Job description
Customer Service Advisor - Natural England
📍 Bristol
💷 £13.30 per hour
📞 Strong call centre / telephone-based customer service experience required
4 positions available
Are you an experienced Customer Service Advisor who is confident handling a high volume of telephone enquiries?
We're looking for four experienced customer service professionals to support Natural England, providing a friendly, professional and efficient service to customers across telephone and digital channels.
This is a fantastic opportunity for someone who has worked in a call centre, contact centre or telephone-based customer service environment and enjoys speaking with customers, solving problems and delivering a great experience.
What you'll be doing
- Handling incoming calls to the Natural England general enquiries line
- Providing a professional, helpful and confident service over the telephone
- Responding to customer enquiries via email and online contact forms
- Using internal systems and knowledge resources to resolve queries at first contact wherever possible
- Accurately logging customer enquiries and updating information on the eCase system
- Escalating more complex queries to senior colleagues when required
- Using Premium Copilot to support the drafting of clear, high-quality responses
- Delivering consistently high standards of customer service across every interaction
What we're looking for
Previous call centre, contact centre or telephone-based customer service experience is essential.
You'll also need:
- Excellent telephone manner and communication skills
- Confidence dealing with a variety of customer enquiries
- A genuine passion for delivering excellent customer service
- Strong problem-solving skills and the ability to remain calm under pressure
- Confidence using multiple IT systems while speaking with customers
- Good written communication skills
- The ability to listen, understand customer needs and provide clear solutions
Interested?
If you have a strong background in call centre or telephone-based customer service and are looking for your next opportunity in Bristol, we'd love to hear from you. Apply today!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
