Job Description

Network Team Member
Salary: £30,000 - £32,000 per annum
Location: City of London
Hours: Monday-Friday - 9.00am-5.30pm Office based.
Job type: Permanent

Are you experienced within the boutique hospitality sector?

My client is a well-established global organisation within the Hospitality industry. They have an exciting opportunity for an experienced Network team member to join their team on a full-time basis within their offices in the City of London.

As a Network team member, you will be situated within the City of London's most exclusive hotels & establishments. You will have the opportunity to visit different venues weekly delivering a 5* service to both the internal management team and the guests. You will create an environment where you are the customers "go to" and nothing is beyond limitation!

Responsibilities:

" Own the touchpoint journey and user centric concepts
" Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
" Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
" Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
" As a brand ambassador for the company and the client site you represent you will be responsible in ensuring that all client site procedures and standards are met
" To focus on curated experience and drive the agenda for our end users and customer
" To show responsibility for personal health and safety
" To work as part of the workplace team within Front of House providing seamless and effective delivery of all services lines to include; proactively welcoming visitors and tenants, managing all client & visitor requests, process all meeting room requests, organise meeting rooms to the desired level, build relationships effectively.

Essential requirements:
" Relevant corporate/hospitality/customer service experience
" 5* membership or guest management experience
" Relevant corporate/hospitality/customer service experience
" Microsoft package use
" Excellent communication skills
" Excellent customer service skills
" Health & Safety understanding



Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 3-5 days, please assume you have been unsuccessful.