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NHS 111 Call Handler - Permanent position

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £20330 per annum + unsocial hours bonus, Blue light card

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

*NHS 111 Call Handler*

Hours - Part time on rota system, option of 24 hours, 18 hours (twilight shift) or 12 hours per week (average over 13-week period) - OVERTIME AVAILABLE!

Location - Milton Keynes office based

Type - Permanent position

Pay - £20330, pro rata + extra for unsocial hours

Benefits - Nationally recognised career path, Occupational health support, NHS discounts in over 200 stores across the UK, upto 27 days holiday (pro-rata) Pension, NHS blue light card - access to all NHS staff discounts + much more

Are you looking to start a career that gives back, and helps vulnerable people in the community?

Our client is part of the NHS framework and are a team of dedicated, passionate health advisors who strive to support those most in need - sound familiar?

About the Role

As a 111 Health Advisor, your main responsibility will be to take calls in a busy environment and provide patients with the right support.

You will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour's service or even dispatching an ambulance.

Occasionally you will be required to take priority 999 calls on occasions to support the wider business - you will be dealing with high pressure, distressing calls due to nature of business

About You

In order to be considered for this role there are some key skills/qualities you must possess. These are but not limited too -

  • Professionalism
  • Process driven
  • Quality typing + computer skills
  • Empathetic and calming manor
  • Resilient
  • Strong listening skills + questioning techniques
  • Must be able to have good coping mechanisms for distressing situations

Reach out on 07483936623 or


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