Job Description

Working in Partnership with North West Ambulance Service (NWAS) NHS Trust, Brook Street are looking to recruit for the following long-term temporary positions.

Role: NHS 111 Health Advisor
Locations: Horwich, Bolton
Pay Rate £10.40 per hour with an out of hours and weekend & Bank Holiday shift allowance
Duration: Start date, 31st January and 14th February, after 12 weeks you will be employed on a permanent contract with NWAS, (please note that this is subject to satisfactory levels of attendance and overall performance).

We are looking for reliable and committed individuals to support the exceptional NHS 111 Staff within the Service control Hubs on an ongoing project within non-emergency operation centres.

You will be working amongst very busy Ambulance Staff, Medics, and other Emergency and non-emergency services Personnel. It will be your responsibility to manage challenging situations calmly and with patience before progressing them through the right channel. You will be responsible for answering a range of telephone calls from patients and or health care professionals. The role may also involve signposting patients to appropriate services and other administrative tasks. You will also be required to record important information onto internal systems, therefore, high levels of accuracy and attention to detail is essential for this role.
This is a high-pressured and busy environment, we are looking for strong professional applicants with exceptional customer service skills, and call centre experience, this must be demonstrated on your CV. You must be good at communicating with all different types of people. You must be patient, have empathy and the ability to make decisions on your own when needed. You must be proactive and enjoy working as part of a team in a bust and demanding environment.

These opportunities are 30 or 37.5 hours per week across 24 hours / 7 days a week rota period and must be able to work 6/8 weekend shifts per month - You must also be fully flexible to work all shifts including some Bank Holidays (please do not apply if you can`t).

Ideally you must be able to drive due to location of work, but not essential if you arrange your own transport, and be willing to potentially travel to a different North West location for training - free parking on site. You will be required to attend 5 weeks of full-time classroom-based training (these hours will be approx. 8-4 Monday- Friday).

You must be able to provide us with full referencing details and you pass a Criminal Records Check.
Register you details on http://registrations.brookstreet.co.uk/full-registration.aspx

You will be required to complete a full registration once we have telephoned screened you.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure their workforce reflects the diversity of the communities they serve.

If this sounds like the role for you then contact us with a full updated CV.