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NHS 111 Health Advisor Support

  • Location:

    Bolton, Greater Manchester

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £9.49 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    8 days ago

  • Expiry date:


  • Startdate:

    24/01/22 10:56:50

Job Description

Working in Partnership with North West Ambulance Service (NWAS) NHS Trust, Brook Street are looking to recruit for the following long-term temporary positions.

Role: 111 Service Advisor/Health Advisor Support
Locations: Horwich, Bolton
Pay Rate £9.49 per hour with an out of hours and weekend & Bank Holiday shift allowance
Duration: Start dates for January, February and March, This is a temporary to permanent role, after 12 weeks of working for Brook Street you will be employed on a permanent contract with NWAS, (Please note, this will be subject to satisfactory levels of attendance and overall performance.)

We are looking for reliable and committed individuals to support the exceptional NHS 111 Staff within the Service control Hubs on an ongoing project within non-emergency operation centres.

You will be working amongst very busy Ambulance Staff, Medics, and other Emergency and non-emergency services Personnel.
It will be your responsibility to manage challenging situations calmly and with patience before progressing them through the right channel. You will be responsible for answering a range of telephone calls from patients and or health care professionals. The role may also involve signposting patients to appropriate services and other administrative tasks. You will also be required to record important information onto internal systems, therefore, high levels of accuracy and attention to detail is essential for this role.

This is a high-pressured and busy environment, we are looking for strong professional applicants with exceptional customer service skills, this must be demonstrated on your CV. You must be good at communicating with all different types of people. You must be patient, have empathy and the ability to make decisions on your own when needed. You must be proactive and enjoy working as part of a team in a bust and demanding environment.

These opportunities are 37.5 hours per week across 24 hours / 7 days a week rota period - You must be fully flexible to work all shifts including some Bank Holidays (please do not apply if you can`t).

Ideally you must be able to drive due to location of work, but not essential if you arrange your own transport, and be willing to potentially travel to a different North West location for training - free parking on site. You will be required to attend 2 weeks of full time training (these hours will be approx. 8-4 Monday- Friday).

You must be able to provide us with full referencing details and you pass a Criminal Records Check.
Register you details on

You will be required to complete a full registration once we have telephoned screened you.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure their workforce reflects the diversity of the communities they serve.

If this sounds like the role for you then contact us with a full updated CV.


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