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NHS 999 Call Handler

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Sabrina

  • Contact email:

    [email protected]

  • Job ref:

    HN2731_1639058628

  • Published:

    about 2 months ago

  • Expiry date:

    9/01/2022

  • Startdate:

    10/01/22 13:56:02

Job Description

Working in Partnership with North West Ambulance Service (NWAS) NHS Trust, Brook Street are looking to recruit for the following long-term temporary positions.

Role: NHS 999 Call Handlers
Locations: Manchester
Pay Rate £10.40 per hour with an out of hours and weekend & Bank Holiday shift allowance
Duration: Starting 10th January, after 12 weeks you will be employed on a permanent contract with NWAS, (please note that this is subject to satisfactory levels of attendance and overall performance).

We are looking for reliable and committed individuals to support the exceptional NHS Staff within the Ambulance Service control Hubs on an ongoing project within emergency operation centres.

You will be working in one of the very busy Emergency Operation Centres taking emergency and non-emergency calls from the public, Ambulance Staff, Medics and other Emergency Services Personnel.

It will be your responsibility to manage challenging situations calmly and with patience before progressing them through the right channel. You may also be dealing with GP/Hospital admission and bookings. Attention to detail is key as you will be required to process important information on the internal systems. You will be dealing with emergency situations such as major incidents, substance misuse, a person experiencing a heart attack and or even talking through emergency procedures with a member of the public.


This is a high pressured and busy environment, we are looking for strong professional applicants with exceptional customer service skills, this must be demonstrated on your CV. You must be good at communicating with all different types of people. You must be patient, have empathy and the ability to make decisions on your own when needed. You must be proactive and enjoy working as part of a team in a bust and demanding environment.

These opportunities are 37.5 hours per week across 24 hours / 7 days a week rota period - You must be fully flexible to work all shifts including some Bank Holidays (please do not apply if you can`t).

Ideally you must be able to drive due to location of work, but not essential if you arrange your own transport, and be willing to potentially travel to a different North West location for training - free parking on site. You will be required to attend 5 weeks of full time training (these hours will be approx. 8-4 Monday- Friday).

You must be able to provide us with full referencing details and you pass a Criminal Records Check.
Register you details on http://registrations.brookstreet.co.uk/full-registration.aspx

You will be required to complete a full registration once we have telephoned screened you.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure their workforce reflects the diversity of the communities they serve.

If this sounds like the role for you then contact us with a full updated CV.

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