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NHS 999 Call Handler (Permanent)

Job Description

NHS Call Handler

Brook Street is recruiting for 999 emergency call handlers in Otterbourne

Do you want a job that makes a difference?
Do you want to change people's lives?

Position: NHS Call Handler
Office Based
Location: Otterbourne, Hampshire SO21 2RU
Salary: £20,330 to £21,777 per annum (up to 69% boost for unsocial hours)
Hours: Full Time - permanent, 37.5 hours per week over 7 days Monday - Sunday this will include days, nights and evenings.


  • Up to 41 Days Annual leave a year depending on Previous NHS Service (including bank holiday allowance)
  • Training and support from a dedicated in house education team.
  • A nationally recognised qualification in 999 emergency call prioritisation.
  • Enrolment into the NHS Pension Scheme
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

The Role

We are looking for Call Takers to work as part of our dynamic team to help support our 999 service. You will be dealing with potential life and death calls from members of the public. This could vary from someone who has fallen over, helping someone perform CPR or assisting with the birth of a baby! This is a career where no two calls are ever quite the same.

As part of the team you will be working in the ambulance control centre alongside Dispatchers, Clinicians and other NHS professionals. You will be directly involved with live emergency calls, taking vital information to help arrange the most appropriate care and support.

You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals. You will need to have a caring and compassionate nature and maintain composure whilst dealing with stressful and emotional situations. Having excellent keyboard skills is vital for this job role as you will need to record accurate information quickly.

If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with you up to date CV. We aim to get back to all applicants within 1-3 working days. You can contact Fraser on: 07483932058


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