Job Description

Working in Partnership with North West Ambulance NHS Trust, Brook Street are looking to recruit for the following long-term temporary positions.

Role: NHS Band 4 Regional Health Control Desk Call Handlers
Location: Manchester
Pay Rate £11.20 per hour with an out of hours, weekend & Bank Holiday shift allowance
Duration: Ongoing, minimum commitment is required until March 2022 and possibly beyond this for anyone successful in being offered a fixed term contract.

We are looking for reliable and committed individuals to support the exceptional NHS Staff within the Ambulance Service control Hubs on a new ongoing project within emergency operation centres.

You will be working in one of the very busy Emergency Operation Centres monitoring Acute Trusts across the region with Bed Management & Emergency Department teams in hospital; to develop an understanding of bed availability and overall Acute Trust status- ensuring an accurate electronic record is maintained throughout the shift. You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

It will be your responsibility to manage challenging situations calmly and with patience before progressing them through the right channel.

This is a varied and challenging role, further details are below

We are looking for strong professional applicants with exceptional customer service skills, this must be demonstrated on your CV. You must be good at communicating with all different types of people. You must be patient and the ability to make decisions on your own when needed. You must be proactive and enjoy working in a bust and demanding environment.

These opportunities are 37.5 hours per week across 24 hours / 7 days a week rota period - You must be fully flexible to work all shifts including some Bank Holidays (please do not apply if you can`t)

Ideally you must be able to drive due to location of work, but not essential if you can arrange your own transport, and be willing to potentially travel to a different North West location for training - free parking on site.
You must be able to provide us with full referencing details and you pass a Criminal Records Check.

You will be required to attend a full registration once we have telephoned screened you.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure their workforce reflects the diversity of the communities they serve.

If this sounds like the role for you then contact Zoe on 07515325187or email