Job Description

Hours: 37.5 per week
Working Hours: Mon-Fri, shift between 8.00am-6.00pm, Sat 09.00am-18.00pm and Sun, 10.00am-18.00pm.
Working Pattern: 5 days a week (rota)
Pay: £8.72 for the first 12 weeks. £9.21 after 12 weeks.
Location: Newcastle City Centre (NE1 6SN)
Start Date: Monday 9th November

The NHS Business Services Authority (BSA) are currently recruiting for several Customer Contact Advisors to work at our award-winning Customer Service Contact Centre. We are a shared services organisation for several NHS bodies and BSA departments with our contact centre based in the heart of Newcastle upon Tyne city centre, which has excellent public transport links.

The successful candidates will have a natural talent for negotiation and influencing along with experience in a customer service as you will be taking inbound calls. There is an expectation to show empathy but at the same time be able to deal with some, at times challenging conversations. A high attention to detail and accuracy is a must and you will enjoy working in a team environment. We are an inbound Contact Centre and there are no sales or cold calling involved within this role.

These are temporary positions with a view to becoming permanent, with excellent opportunities for progression within the business to levels such as Team Managers and Deputy Manager's career programs and even coaching roles.

The NHS are looking for enthusiastic and committed individuals to join the organisation, as part of your job it will be down to you to listen to the customers, understand their needs and come with the perfect solution to suit. If you are able to bring the patience, enthusiasm and people skills to put the customer first and help achieve the organisations ambition of providing the best customer service possible, then this could the job for you.

Due to COVID-19, we've had to adapt how we work. We're doing everything we can to keep our staff safe. When you join us, you will do your induction training on-site at Bridge House, Newcastle Upon Tyne. Once you have completed your induction training, you will likely be working from home, following an assessment of circumstances. Once working life returns to normal and we feel it is safe and appropriate to do so, we will look to return to working on-site at Bridge House.

*Please note: due to the high volume of candidates responding to our adverts, we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.*