Brook Street is currently recruiting for a number of Customer Service Advisors to work for the NHS Business Services Authority's (NHS BSA) award winning customer service contact centre. They are a shared service for a number of NHS bodies and BSA departments with their contact centre based in the heart of Newcastle upon Tyne city centre, which has a number of excellent public transport links.
The successful candidates will have experience in a customer service environment, will ideally have skills in or a high level of confidence in taking calls similar to collections and will have a natural talent for negotiation and influencing. You will be taking inbound calls from a range of customers regarding Prescription or Dental Penalty charges. There is an expectation to show empathy but at the same time be able to deal with some challenging conversations surrounding the penalty charges. A high attention to detail and accuracy is a must and you will enjoy working in a team environment. We are an inbound Contact Centre and there are no sales or cold calling involved within this role.
We are looking for people who want to do the right thing for the customer - but who also want to meet the objectives of the organisation. Maybe you've worked in a similar customer care role previously or you understand the burden of financial difficulties.
These are temporary to permanent positions with excellent opportunities for progression within the business to levels such as Team Managers, Deputy Manager's career programs and even coaching roles. The NHS offers excellent working hours which are between 8am - 6pm Monday to Friday with only one in four Saturdays, and a pay rise after 12 weeks. We also provide dedicated support environment which is ran by Academy and Quality Coaches and technical specialists whilst offering the opportunities to be trained in other "non-collection" based work streams.
The NHS are looking for enthusiastic and committed individuals to join the organisation, as part of your job it will be down to you to listen to the customers, understand their needs and come with the perfect solution to suit. If you are able to bring the patience, enthusiasm and people skills to put the customer first and help achieve the organisations ambition of providing the best customer service possible, then this could the job for you.
Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.