Job Description

NHS England
Business Support officer
Remote working at the moment will be an ease of home and office work in the future but very flexible. Office based in Leeds
Full time position: Monday - Friday 37.5 hours £10.29ph


We are inviting expressions of interest for a Secondment/Fixed Term opportunity for a Band 4 Business Support Assistant to work in the Children and Young People Mental Health, Learning Disabilities and Autism Inpatient Services Taskforce (Quality Improvement Taskforce).

As a Business Support Assistant, the post holder will work as part of a dynamic team in delivering an effective service supporting Taskforce. In particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and notes/action logs taking appropriate follow-up action as required.

• supporting the Business Support Officer and team with the management of projects;
• gathering information and undertaking enquires as and when is necessary for the teams and the department;

• Undertaking all appropriate administrative duties.

• Management of Taskforce generic inbox to include sorting and prioritising e-mails and distributing as appropriate.

• Managing the electronic diary for the department, including arranging and changing appointments, prioritising these as appropriate.

• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.

• Supporting the organisation and planning of events as directed, providing all necessary supporting in local materials.

• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.

• Developing and maintaining effective electronic and paper filing systems (records management systems), to ensure that information is kept securely and is accessible to other members of the team.

• reparing agendas, taking notes and distributing notes of meetings.

• Support of Kahootz NHS Futures Platform to include editing and adding material to the Taskforce pages and managing access for stakeholder

Qulaifications:

• Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Skills and Experience:

• Significant administrative/ secretarial experience including initiating and maintaining office systems.

  Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.

  Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint.

  Understanding of Confidentiality and Data Protection Act.

  Knowledge of NHS issues

  Good interpersonal skills

  Excellent administration and organisation skills

  Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users

  Ability to work at pace in a busy working environment and able to multi-task

  Effective team working

  Minute taking

  Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines

  Commitment to and focused on quality, promotes high standards in all they do

  Able to make a connection between their work and the benefit to patients and the public

  Values diversity and difference, operates with integrity and openness

  Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

  Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation

  Actively develops themselves and supports others to do the same

  Understanding of and commitment to equality of opportunity and good working relationships

  An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection

  Professional, calm and efficient manner

  Commitment to continuing professional developmen