Job Description

We are recruiting for a number of enthusiastic, empathetic individuals who want to make a difference. As a 111 Health Advisor, no two shifts are the same, so if you are looking for a varied, challenging, and rewarding role, this is the opportunity for you. As a temp-to-perm opportunity, this will open the door to a wide range of career progression opportunities within the NHS.

Based in Speke, this is a temp-to-perm role where you will be taking calls from the general public to ensure calls are filtered through to the correct team, triaging calls, and taking queries. We are looking for very motivated, committed, hardworking candidates to fill this role. You will need exceptional administration and note taking skills, be prepared to answer a high volume of calls and able to risk to the challenge of working under pressure.

Band: Band 3 £10.40 Per Hour + Guaranteed Shift Allowance / 37.5hrs
Location: Speke, Liverpool. Training will take place offsite at a nearby location also in Speke.
Reports to: Shift Manager
Hours: 37.5 hours MON-SUN. Required availability 0600-02:00 - must be fully flexible between these times.
Start Date : 19th September 2022
Interviews to be held 31st August

You will be responsible for:

• Receiving, understanding, and assessing patient contact/enquiries to establish the required service/solution. Excellent communication skills are required to ensure the correct service/solution is delivered. This includes internal transfers to clinicians, nurses, Can navigate between multiple screens to establish key information.
• Listen and recording information received from patients quickly and accurately.
• Liaising with other agencies and health care providers.
• Ensuring appropriate and effective communication links with other departments, and other areas of the Trust.
• Working without direct supervision, dealing with a workload managed by the operation at agreed times.
• Understand and using other software support tools.
• Utilising acquired skills in the management of challenging calls.
• Child and adult safeguarding, including concerns and referrals
• Working co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care

Requirements:

• If selected, you will need to be able to complete suitable checks - including being fully referenced for the past 3 years and an Enhanced DBS Check.
• Due to the hours required, driving/having access to a car is preferable.
• You must be able to start the training on 19th September 2022, and commit to a full-time 6 week training course.

If this sounds like the role for you, please apply with your CV today or get in touch with