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NHS Call Centre Advisor

  • Location:

    Liverpool, Merseyside

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £10.4 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    10 days ago

  • Duration:

    12 weeks +

  • Expiry date:


  • Startdate:

    19th September 2022

Job Description

* A very exciting opportunity for 9 x full time motivated candidates to join our NHS Client with the potential to go perm *
Call Centre Advisor NHS 111 Health Advisor
Band: Band 3 £10.40 Per Hour + Guaranteed Shift Allowance / 37.5hrs
Location: Liverpool Estuary Point
Reports to: Shift Manager
MON-SUN Availability 0600-0030 - must be fully flexible around these times.
Start Date : 19th September 2022
Immediate interviews starting 16th 17th 31st August

Based at Estuary point Liverpool, at the 111 Call centre easily accessable, working in partnership with the North West Ambulance services we require call centre advisor's to help with taking calls from the general public to ensure calls are filtered through to the correct team, triaging calls and taking query's.
they are looking for a very motivated, committed, hardworking candidate to fill the role.
They are looking for exceptional administrator skills, note taking, answering a high volume of calls, works well under pressure.

Receive, understand, and assess patient contact/enquiries to establish the required service/solution. Excellent communication skills are required to ensure the correct service/solution is delivered. This includes internal transfers to clinicians, nurses, Can navigate between multiple screens to establish key information. Can listen and record information received from patients quickly.
Can listen and record said information accurately.
Liaising with other agencies and health care providers.
To ensure appropriate and effective communication links with other departments, and other areas of the Trust.
To work without direct supervision, dealing with a workload managed by the operation at agreed times
To understand and use other software support tools

Utilisation of acquired skills in the management of challenging calls and child and adult safeguarding and concerns and referrals
" To work co-operatively within the organisation, sharing and utilising areas of knowledge and skills to enhance patient care

please send all cv's to -


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