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NHS Call Handler

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    £20330 - £21777 per annum + shift bonuses, car parking, NHS discounts

  • Contact:

    Charlotte

  • Contact email:

    charlotte.hines@brookstreet.co.uk

  • Job ref:

    PET/671384_1634129312

  • Published:

    about 2 months ago

  • Expiry date:

    24/11/2021

  • Startdate:

    01/11/21

Job Description

Brook Street Recruitment are currently working with the NHS to expand their Call Handler team

Position: NHS Call Handler BOTH 999 Call Handler's & 111 Call Handler's positions available
Office Based
Location: Milton Keynes
Salary: £20,330 to £21,777 per annum
Hours: Full Time, 37.5 hours per week over 7 days Monday - Sunday this will include days, nights and evenings.



"999 Ambulance Service"

Would you like to work for a challenging but equally rewarding role?

You`ll be the first contact for anyone calling 999 or 111 as part of the Emergency Services. You will be responsible for taking emergency calls, speaking with the general public in a calm professional manner.

Within your role you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations. You`ll need to be able to remain calm under pressure and be happy to work in a fast-paced environment. There may be occasions where you will deal with distressed patients, you will need to be able to offer empathy and compassion over the call. This will be a rewarding role for those who can work well under pressure

Skills required for Call Handler:

  • Good communication skills on the phone
  • Good computer skills
  • Good listening skills
  • Staying calm under stressful situations
  • Bouncing back from challenging situations
  • Customer service experience
  • Motivated to helping people
  • The ability to take and record information accurately


Company Benefits

  • Full paid in-depth NHS training to enhance your skills and knowledge
  • Overtime opportunities available
  • Competitive pay rates / Pay progression- shift bonus allowances
  • Rewarding career path
  • Supporting the NHS within a critical role
  • Large amount of NHS discounts


Application Requirements:

  • C or above in English GCSE
  • Call handling experience would be an advantage
  • You will be required to pass Literacy and Keyboard tests


If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with your up to date CV. We aim to get back to all applicants within 3 working days. You can contact Charlotte on 07483 927710 or via email on .

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