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NHS Customer Service Representative

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    Up to £8.93 per hour

  • Contact:

    Zoe

  • Contact email:

    manchester.web@brookstreet.co.uk

  • Job ref:

    HD9702_1542640965

  • Published:

    23 days ago

  • Duration:

    3 months

  • Expiry date:

    19/12/2018

  • Startdate:

    14/01/19 14:58:15

Job Description

Our Client, a large NHS organisation, is recruiting for Customer Service Agents to work within their busy contact centre in Manchester, on a fixed term contract until 31st March 2019.

This role is in a busy, customer service focused environment, handling calls. You will be managing internal case queries and liaising with other internal teams and blue light services. This role requires a calm and focused approach.
The ideal candidate will have excellent communication skills and computer skills are also required so previous experience using Microsoft office applications is essential.
Previous experience working within a customer service background is essential for this role.

Are you a good communicator with an excellent telephone manner? Able to work calmly and under pressure? Have good organisational & administration skills? Have a strong attention to detail? Are computer literature including in MS Office packages? Are keen to learn new skills and develop? Well this is the job for you!

This is a challenging yet very rewarding role, and no shift is the same.
The call centre is open 24/7 therefore flexibility is key, you will be expected to work shifts ranging from different patterns (Days & Nights). You must be available to work a minimum of 25 hours per week and be willing to do overtime.

No holidays to be taken within the first 3 months of the assignment.

Rate 1 Weekday - £8.93
Rate 2 Evenings after 8pm and Saturday - £12.77
Rate 3 Sundays and Bank Holiday -£16.52

This is a fixed term contract until 31st March 2019. This could lead to a permanent position.

** INTERVIEWS 08th and 09th December 18 ** ** START DATE 14th January 19 **

You must be able to pass a criminal record check and provide 3 years employment/education checkable references.


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