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NHS Patient Advisor

  • Location:

    Bolton, Greater Manchester

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £8.21 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:

    06/04/20 10:52:24

Job Description

Brook Street are recruiting for highly motivated and flexible individuals to join the NHS team. This role is in a busy, patient focused environment, handling incoming calls from patients. You will be managing internal and external queries and liaising with other internal teams and medical services. This role requires a calm and focused approach.

The ideal candidates must be able to work as part of a team to provide an effective and timely communication link with the Public and Health Care Professionals. Previous experience working within a customer service background is essential for this role.

This post is temporary for 3 months with a possible view of extension, if candidates show commitment permanent contracts with the NHS may be given but this is not a guarantee.

Salary: £18,003 - £19,337 Enhanced rates for weekends.

Hours: Band 2 Spine Point 2

22.5 hours per week 2 shifts per week 2.00pm until 10.00pm Monday to Friday AND every Saturday (8 hours shifts between the hours of 9am - 9pm)

The call centre is open 24/7 therefore flexibility is key, you will be expected to work late at night and weekends ranging from different shift patterns whilst during training.

The purpose of the role is:

" To provide a high-quality customer service and guidance to members of the public.
" Answering a high volume of phone calls from the public
" Logging data relating to the incoming calls received, ensuring this is done accurately.
" Signposting people to care, pharmacists, gum clinics, general direction calls.


" Experience working with a customer service environment
" You will be able to organise your own workload and use your initiative to effectively switch between a range of activities, so good organisational skills will be essential.
" Excellent telephone manner
" A good level of written and verbal communication skills
" Ability to speak clearly and demonstrate effective listening skills when communicating with patients over the phone


Training will be provided FULL TIME for two weeks only, this training will be intense and will cover everything essential to complete the role efficiently.

Week 1 training shifts will be between 4pm - Midnight 4 days Monday - Friday

Week 2 training shifts will be between 4pm - Midnight Wednesday, Thursday & Friday AND 11am until 9pm weekends

DBS clearance required and full reference history.

Start dates to commence 6th April 2020.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 1 week of the closing date.

To be considered for this role, please email a copy of your CV or call 01772 400106 for more information.

NB: If your telephone interview & online assessments are successful, you will be expected to attend our PRESTON branch to complete further paperwork.


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