Night Housing Officer
Salary: £10.26 ph
20-37 hours per week
Valid driving licence with own vehicle
You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills.
Candidates with a background in security are welcome to apply.
You will work on a four on four off rota, 20.00pm - 04.00am Monday to Friday and 16.00pm - 04.00am Saturday and Sunday , (you may be required to work longer on weekends, dependent or rota), to assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times.
We are looking to employ an individual whom is motivated, empathetic, keeps calm under pressure, can work on their own initiative but also as a team player with effective communication and active listening skills, whom can work across a defined geographical area assisting in the delivery of a high-quality support & housing service to our clients.
The post of Night Housing Officer, involves working through the night, to maintain the wellbeing of customers, minimise disruptions in or around the building, to record and report necessary information to other individuals within the team, and to work in collaboration with other agencies that work with us.
To assist in the provision of effective, high quality support services to vulnerable, single homeless individuals who have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping with the aim of promoting independent living.
The duties include:
Provide proactive customer services support to all service users
Adhere to the working practices and procedures.
Deal effectively with any immediate issues such as security issues, fire alarms, or clients` needs.
Contact relevant agencies / persons is there is a concern about a client`s welfare or safety.
Operation of the Security Controls including, monitoring CCTV, alarms and access control systems.
Escalate all Emergency repairs and maintenance calls.
Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition.
Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours.
Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions.
To consistently meet and exceed performance targets and to keep full, accurate and timely records.
To discuss this role and/or apply please email your cv - or text 07878 403785 to arrange a convenient time to speak.