Job description

Case Administrator - Taunton

Role Details

Location: Taunton Probation Office, Suite 2, The Dean House, Belvedere Road, Taunton, Somerset, TA1 1HE
Hours: 37 hours per week

Tuesdays/Wednesdays: 10:30-19:00
Remaining days: 08:30-17:00

Contract Length: 6 months
Working Arrangement: Onsite only
Start Date: ASAP
Clearance Required: Standard DBS

Pay: In line with updated minimum wage rates

About the Role

Are you confident, calm under pressure, and able to communicate with a wide range of people? Do you thrive in a role where every day is different, and your work has real impact? The Ministry of Justice is seeking a committed and professional individual to join the Taunton Probation Office as an Administrative Support Probation Officer.

This position is central to the smooth and safe running of our office. You will be the first point of contact for visitors, staff, and partner agencies, helping to create a supportive environment for rehabilitation and public protection.

Key Responsibilities

Front of House & Safety Support

Welcoming and granting access to visitors, service users and contractors.
Maintaining awareness of behaviour and body language to identify risks.
Reporting health & safety issues promptly and appropriately.

Communication & Public Interaction

Answering incoming phone calls and providing clear, professional responses.
Liaising with probation officers, partner organisations and external agencies.
Supporting members of the public with confidence and professionalism.

Administrative & Office Duties

Completing accurate data input and maintaining internal systems.
Handling petty cash and issuing passes or rail tickets.
Managing general administrative tasks and reception duties.
Providing late night office cover twice weekly.

Skills & Qualities Required

Essential Skills

Strong IT literacy and confidence using digital systems.
Excellent communication and interpersonal skills.
Ability to stay calm, organised and adaptable in a fast paced environment.
Resilience and good judgement in challenging situations.
Ability to work independently as well as part of a team.
Observant, vigilant and able to prioritise effectively.

Desirable

Reception or front of house experience.
Background in customer service.
Previous work involving public interaction.

Personal Attributes

Friendly, approachable and considerate.
Proactive, dependable and confident.
Able to use initiative and maintain professional boundaries.

Why Join Us?

This role offers the chance to make a meaningful contribution to community safety and rehabilitation. You'll be part of a supportive, dedicated team, working in an environment where your communication skills, calm approach, and professionalism truly matter.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.