Job Description

NPS - Receptionist
Location: Bridlington Probation
Salary: £8.91ph increasing to £9.41 after 12 weeks
Hours: 18.5 Hours (Thursday & Friday) + 2 hours late night reporting until 7pm on Wednesdays

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

Role Overview:
We are currently recruiting for a part-time Receptionist to join the Team at the National Probation Service with our client, The Ministry of Justice based in Bridlington. The role will include working as part of a flexible team. This is a very interesting role, carrying out effective and efficient administration and customer care support to the probation. You would need to provide administration support ensuring staff & service users are supported through efficient processes.

Responsibilities include:

• To greet offenders and visitors, log their arrival and departure, ensure the appropriate member of staff is notified and issue visitor passes and security fobs as necessary

• To be first point of contact for partner businesses that reside within the same building

• To handle all queries, referring on when unable to resolve

• To handle incoming and outgoing telephone calls, take messages and transmit to the appropriate person.

• To deal with all mail items; incoming, outgoing and internal

• To take bookings, support and service meeting rooms including training event registration as required

• To support the allocation and booking of hot desks, car parking and pool cars as required

• To pay bus fares/travel warrants to offenders and handle day to day petty cash

• To assist in maintaining Health and Safety and security aspects of the premises, including the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures

• To log building faults and incidents and keep a log of maintenance and repairs

• To ensure faults are reported and servicing requests for equipment are made with suppliers and contractors

• To assist with scanning and archiving as required

• To access databases for information as necessary and input information as required

• To practice safer working and adhere to data protection, confidentiality policies and legislation

• To order office stationery in liaison with the line manager

What we are looking for:

• Excellent customer service skills and ability to speak confidently within a team
• Receptionist experience desirable
• Ability to work as part of a team and on own initiative
• Ability to deal with challenging customers
• Excellent sickness record
• Strong communication skills (verbal & written)
• Ability to work under pressure
• Ability to multitask
• Quick learner
• Previous Health and Safety knowledge desirable
• Cash handling experience

*Please note working for the National Probation Service will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport.